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IT Helpdesk Officer

1 - 6 YearsPatna

Posted: 12 days ago

Job Description

1. General Information

Position Title: IT Helpdesk Officer
Reports to: Computer Cell Head
Department: Bihar Vikas Mission

2 Key Accountabilities


Monitor, analyse and report on the functioning of IT systems, networks and applications within own area with regard to the defined performance criteria
Installation & Maintenance

Carry out the assigned hardware and software installation and maintenance activities coordinating with concerned users and seek guidance of superior where necessary Incident & Problem Management

Provide timely and effective troubleshooting services for assigned IT systems, networks and applications and execute assigned change requests to ensure continuity

Escalate complex incidents and problems to superior or other relevant teams (like hired external vendors etc.)

Travel to user sites performing on-site support tasks to resolve hardware and software-related issues

Maintain proper documentation for all issues and corresponding solutions for future use and reference

Vendor Management

Maintain relationships with vendors and provide the required support to vendors for carrying out the assigned IT activities

Monitor performance of vendors and third-party service providers within own area and highlight in case of sub-optimal performance

Database & Data Management

Maintain databases, process batches of information, ensure effective data management (updating, organizing and controlling information) and develop and share required reports

Continuous Improvement

Identify opportunities for continuous improvement of systems, processes and practices in order to facilitate cost optimization and productivity improvement
Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Related Assignments

Perform other related duties or assignments as directed

3. Knowledge and Other Skill

Knowledge of IT operations and application support
Technical troubleshooting and problem solving skills
Basic interpersonal and communication skills

Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Telecom
Role: Maintenance Engineer
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

1. Qualifications and Experience


Bachelors degree in Computer Application (3 years full time) supported with relevant certification in hardware maintenance and networking
Minimum 1 year of post-qualification experience in IT operations, networking maintenance and support


Less than 25 years of age as on 1st January 2017
Experience of working with state / central government / bilateral / multilateral organizations (e.g.World bank, DFID, UNDP, ADB) in IT operations / support role
Education:UG -BCA - Computers

Company Profile

Quess Corp Ltd.
BIHAR VIKAS MISSION is a new entity established by Government of Bihar under society Registration Act, 1860 to continue its sustained development in the state of Bihar and to drive effective planning & execution of various key development programs & projects.
View Contact Details+
Contact Details

Recruiter Name:Sudha Mai

Contact Company:Quess Corp Ltd.


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